Effective Date: 1st December 2024.
Introduction
At The Banyan Tree Learning Center (TBTLC), we strive to provide the highest quality educational services. This Refund/Return Policy outlines the terms regarding the eligibility and process for refunds or cancellations. By enrolling, you agree to the following terms:
1. Refund Eligibility
1. Non-Refundable Items:
- All tuition fees, registration charges, and admission-related fees are non-refundable.
- Study materials, printed resources, and digital content provided to students are also non-refundable.
2. Exceptional Cases:
- Refunds may be considered only in exceptional circumstances, such as:
- Administrative errors during fee collection (e.g., duplicate payments).
- Cancellations initiated by TBTLC due to unforeseen circumstances (e.g., program discontinuation).
2. Cancellation Policy
1. Withdrawal by Students:
- If a student wishes to discontinue the program, no refund of fees paid will be entertained under any circumstances.
- Students must notify TBTLC in writing about withdrawal decisions.
2. Program Cancellations by TBTLC:
- In the rare event that TBTLC cancels a program, students will be offered:
- A full refund of the remaining portion of fees already paid.
- The option to transfer to a similar program or batch (if available).
3. Refund Process
1. How to Request a Refund:
- Submit a written request with supporting documentation (e.g., proof of duplicate payment) to info@thebanyantree.online or contact the administrative office.
2. Refund Timeline:
- Approved refunds will be processed within 15-20 business days of receiving the request.
- Refunds will be credited to the original mode of payment unless otherwise agreed.
3. Deductions:
- Administrative charges, bank fees, or other applicable costs may be deducted from the refund amount.
4. Non-Transferable Payments
- Payments made to TBTLC are non-transferable and cannot be shifted to other students, siblings, or programs.
5. Refund Denial
TBTLC reserves the right to deny refund requests in cases of:
1. Policy Violations:
- If the student or parent has breached TBTLC’s Terms and Conditions.
2. Non-Attendance:
- Refunds will not be provided for missed classes, sessions, or tests due to personal reasons.
6. Dispute Resolution
1. Communication:
- In case of disputes regarding refunds, parents or guardians should contact the administration at info@thebanyantree.online for resolution.
2. Final Decision:
- TBTLC’s management retains the final authority in all refund-related matters.
7. Governing Law
This Refund/Return Policy is governed by the laws of India. Any disputes shall be resolved under the jurisdiction of courts in Mumbai.