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The following Terms and Conditions constitute a binding agreement between The Banyan Tree Learning Center (hereinafter referred to as “TBTLC”, “the Institute”, or “the Center”) and the student and their parent(s)/guardian(s) (hereinafter collectively referred to as “the Student” or “the Parent”).

By seeking admission, submitting the online or offline admission form, or continuing enrollment at TBTLC, the Student and Parent acknowledge that they have carefully read, understood, and agreed to abide by all rules, regulations, and policies stated herein.

These Terms & Conditions are designed to:

1. Maintain transparency and consistency in the academic, administrative, and behavioral functioning of the institute.

2. Safeguard the interests of both students and staff.

3. Uphold a culture of discipline, accountability, and respect within the learning environment.

TBTLC reserves the absolute right to modify, amend, or update these Terms & Conditions as deemed necessary in the interest of institutional integrity or evolving educational needs. Any such modification shall be effective immediately upon publication on the official website or other recognized communication channels. Continued enrollment will imply acceptance of all such revisions.

1. Trial Period

1.1 Purpose and Intent

The Trial Period is a short-term engagement offered by TBTLC to allow prospective students to experience the institute’s teaching methodology, faculty interaction, academic rigor, and classroom environment before confirming their admission for the academic year.
It serves as a mutual evaluation period for both the student and the institute to determine compatibility in terms of learning style, commitment, and expectations.

1.2 Duration and Structure

• The standard duration of the trial period is a maximum of ten (10) consecutive calendar days, which may include lectures, tests, or academic activities as scheduled for the respective batch.

• The trial period shall begin on the first day the student attends class and automatically conclude after the tenth day unless extended at the discretion of the management due to special circumstances (e.g., school exams, holidays).

• Participation during the trial period is subject to seat availability in the desired batch.

1.3 Admission Status During Trial

• Participation in the trial period does not confirm admission to TBTLC.

• A seat will be reserved and admission confirmed only upon:
  a. Successful completion of the trial period to the satisfaction of the faculty and management.
  b. Payment of the first installment of fees.
  c. Completion of the personal interview involving both parents and the student.

1.4 Student Conduct During Trial

• Students attending the trial period are expected to adhere to all institutional rules, including punctuality, discipline, and respectful behavior toward faculty and peers.

• Any form of misconduct, indiscipline, or non-cooperation during the trial period shall result in immediate withdrawal of the trial privilege and cancellation of potential admission.

1.5 Attendance and Participation

• Regular attendance and active participation during the trial period are essential for evaluation.

• Irregular attendance or disinterest may be considered as withdrawal from the trial without notice.

1.6 Discontinuation of Trial by the Institute

• TBTLC reserves the right to discontinue the trial period at any point if:
  a. The student demonstrates lack of seriousness or non-compliance with academic requirements.
  b. The student disrupts classroom decorum or fails to meet behavioral expectations.
  c. The Center determines that continuation is not in the mutual interest of the student and the institution.

1.7 Parental Involvement

• Parents are encouraged to observe and discuss their child’s experience during the trial period with the respective faculty or administrative coordinator.

• Constructive feedback is welcome; however, parents must refrain from interfering in classroom proceedings or communicating feedback through unofficial channels.

1.8 Post-Trial Admission Decision

• Upon completion of the trial period, the institute will communicate its decision to the parents regarding the student’s eligibility for admission.

• Admission may be offered, deferred, or declined based on academic performance, classroom behavior, and seat availability.

• Once admission is confirmed, the trial period days will be considered part of the academic schedule for the enrolled student.

1.9 Withdrawal During Trial

• If a student or parent chooses to discontinue the trial voluntarily, they must inform the office in writing.

• There shall be no obligation on the part of TBTLC to reserve a seat or consider priority admission for future intakes.

1.10 Limitations of the Trial Period

• The trial period is an optional facility extended by TBTLC as a gesture of transparency and goodwill.

• It does not constitute any binding agreement or contractual assurance of admission.

• TBTLC shall not be held responsible for any expectations, commitments, or interpretations arising from the trial period experience unless expressly confirmed in writing.
   

• 2. Batch Timings

• 2.1 Institutional Authority Over Scheduling

• The Banyan Tree Learning Center (TBTLC) retains full and exclusive authority to determine, assign, and modify batch timings, class schedules, and lecture durations for all academic programs and courses offered.
  Such scheduling decisions are made after careful consideration of multiple operational and academic factors, including but not limited to:

• School timings of enrolled students,

• Faculty availability,

• Classroom and facility capacity,

• Overlapping subjects or examination periods, and

• Institutional efficiency and pedagogical effectiveness.

• This clause is intended to ensure optimal learning experiences for all students while maintaining smooth institutional operations.

• 2.2 Flexibility and Adjustments in Timings

• The institute may, at its discretion, alter class timings, extend or reduce lecture durations, or rearrange schedules in response to any of the following circumstances:

• National or public holidays,

• Sudden school timetable changes or school examinations,

• Faculty illness or unavoidable absence,

• Institutional events, workshops, or seminars,

• Force majeure events (natural calamities, emergencies, etc.).

• All such changes shall be communicated to students and parents in advance through official communication channels, primarily WhatsApp or the official website, wherever possible.
  The Center, however, shall not be held liable for any inconvenience caused due to sudden rescheduling necessitated by unforeseen circumstances.

• 2.3 Non-Negotiability of Timings

• Once a batch timing has been assigned to a student, no request for individual alteration shall be entertained on grounds of personal convenience, extracurricular activities, transportation, or other private commitments.

• Requests to change batch timings will only be considered under exceptional circumstances, such as:
  a. A permanent change in the student’s school hours duly verified by documentation, or
  b. A medical condition supported by certified medical records.

• The final decision regarding any such request rests solely with the management, whose discretion shall be binding and final.

• 2.4 Batch Allocation Process

• Upon admission confirmation, each student shall be allocated a specific batch based on factors such as school timing, subject combination, and seat availability.

• The institute ensures that all batches maintain an optimal teacher-to-student ratio, thereby preserving the quality of personalized attention.

• Reallocation to another batch may be done only by TBTLC administration, based on academic or operational requirements, not personal preference.

• 2.5 Attendance Expectations with Respect to Timings

• Students are expected to arrive at the institute at least five minutes before the scheduled start of each lecture.

• Late entry beyond a reasonable grace period (typically 10 minutes) may result in the student being denied entry for that session, which will be marked as absent.

• Habitual tardiness will invite disciplinary action as per institutional policy.

• 2.6 Coordination with School Timetable

• TBTLC endeavors to coordinate its batch timings with the respective schools of enrolled students to minimize clashes between school and coaching schedules.

• However, the institute shall not be obligated to adjust its timings if multiple schools under different boards follow incompatible schedules.

• In such cases, students and parents must manage their commitments accordingly to ensure attendance at both institutions.

• 2.7 Temporary Timetable Modifications

• During periods of high academic pressure (e.g., pre-board or final examinations), the Center may temporarily modify class durations or frequency to provide additional revision or test sessions.

• Students and parents are required to cooperate with these temporary changes in the interest of better academic outcomes.

• 2.8 Special Lectures and Workshops

• The Center reserves the right to conduct special lectures, mock tests, guest sessions, or parent–teacher meetings outside of regular batch timings, including weekends or public holidays.

• Prior notification will be issued at least one day in advance, except in urgent academic circumstances.

• Attendance for such sessions shall be considered compulsory unless specifically exempted by the administration.

• 2.9 Communication of Timetable Updates

• All updates, revisions, or notifications regarding class schedules shall be communicated via:
  a. The official TBTLC WhatsApp group,
  b. The official institute noticeboard, or
  c. The TBTLC website or app (if applicable).

• Parents and students are expected to regularly check these channels for updates. Failure to stay informed shall not constitute valid grounds for missing a class or test.

• 2.10 Institutional Discretion and Finality

• The institute’s decision in all matters concerning batch allocation, scheduling, or rescheduling shall be final, binding, and non-contestable.

• TBTLC bears no responsibility for loss of convenience, travel difficulties, or conflicts with external activities arising from official timetable changes.

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3. Communication

3.1 Official Communication Policy

The Banyan Tree Learning Center (TBTLC) recognizes the importance of clear, consistent, and prompt communication between the institution, students, and parents.
To maintain transparency and prevent misinformation, all official communication shall be conducted exclusively through approved channels designated by the institute.
Any communication conducted outside these channels shall not be recognized as official or binding upon the institute.

3.2 Authorized Communication Channels

The following modes are considered official and valid for all academic, administrative, and financial communication:
a. WhatsApp – designated as the primary channel for sharing class schedules, test timetables, reminders, announcements, and urgent notices.
b. Email – for detailed correspondence requiring written documentation, fee receipts, academic progress reports, or other formal communication.
c. Telephonic Contact – for emergencies or immediate coordination during operational hours.
d. In-person Meetings – for pre-scheduled academic consultations or parental interactions with teachers or management.
e. Official Website or App (if applicable) – for publishing institutional notices, circulars, or updates relevant to all students.

The institute reserves the right to introduce additional digital platforms or discontinue existing ones as necessary for operational convenience, after appropriate notice to parents.

3.3 WhatsApp as the Primary Mode of Communication

• Each student and parent must provide a valid and active WhatsApp number at the time of admission.

• This number will be added to official TBTLC WhatsApp groups created for each batch or purpose.

• All updates shared in these groups will be deemed as formally communicated once delivered to the group.

• Parents are responsible for regularly checking messages and updates. Failure to do so shall not constitute grounds for exemption from attendance, tests, or fee deadlines.

3.3.1 Confidentiality and Usage Rules

• WhatsApp groups exist solely for the dissemination of official updates, academic notifications, and institutional information.

• Personal conversations, unsolicited opinions, forwarded messages, or irrelevant media sharing are strictly prohibited.

• Any disrespectful or inflammatory communication in official groups will result in immediate removal from the group and disciplinary action against the concerned student or parent.

• Parents and students must not create or participate in unofficial sub-groups using the TBTLC name or members for any purpose.

3.3.2 Response and Acknowledgment Protocol

• Where acknowledgment is requested by the institute (e.g., “Please confirm receipt”), parents are expected to respond within a reasonable timeframe.

• Lack of acknowledgment will not nullify the validity of the notice or its applicability to the student.

3.4 Direct Communication with Teachers and Management

• Parents may directly message teachers or administrative staff through WhatsApp for academic queries, doubts, or updates, provided communication remains respectful and concise.

• Teachers are not obliged to respond outside of working hours. Queries received late in the evening or during weekends may be addressed on the next working day.

• For sensitive or complex issues, parents must request a formal appointment for a one-on-one discussion instead of lengthy text exchanges.

• Teachers are advised not to make commitments regarding policy, scheduling, or fee matters; such decisions rest solely with the management.

3.5 Escalation and Grievance Redressal

In case of unresolved concerns or miscommunication:

1. Parents may first contact the Class Teacher or Subject Faculty for clarification.

2. If unresolved, the issue may be escalated to the Academic Coordinator or Center Head through a formal WhatsApp or email request.

3. For financial or administrative matters, parents should contact the Accounts or Administration Office directly.

4. The institute shall make all reasonable efforts to address genuine concerns promptly and fairly within the framework of its policies.

The escalation process must always be respectful, fact-based, and solution-oriented. Harassment, repetitive complaints, or inappropriate tone in communication may result in restricted correspondence with the concerned party.

3.6 Parental Responsibility in Communication

• It is the parent’s duty to remain informed by checking messages and notices shared through official channels.

• Parents must notify the institute promptly in the event of:
  a. Change in contact number, address, or communication medium.
  b. Prolonged unavailability due to travel or medical reasons.

• Failure to maintain updated contact details may result in missed communications for which TBTLC will bear no responsibility.

3.7 Communication Privacy and Record Keeping

• All communication, including WhatsApp messages, emails, and call logs, may be archived by TBTLC for administrative and disciplinary reference.

• The content shared in official groups or messages is confidential and intended solely for members of the institute community.

• Reproduction, forwarding, or public dissemination of official messages, announcements, or internal information without written consent constitutes a breach of confidentiality and may invite legal and disciplinary action.

3.8 Official Announcements and Notifications

• All announcements regarding schedule changes, holidays, examinations, extra classes, or policy updates shall be made through official channels.

• Information circulated via personal messages, hearsay, or unofficial parent groups will not be acknowledged as valid communication.

• The institute bears no obligation to individually remind students or parents of already announced information.

3.9 Institutional Rights Regarding Communication

• The institute reserves the right to restrict, moderate, or terminate communication with any parent or student who engages in disrespectful, abusive, or disruptive behavior on digital platforms.

• TBTLC may also decline to entertain repetitive or frivolous complaints once an official clarification has been issued.

• Communication privileges (such as access to WhatsApp groups) may be suspended in cases of persistent misconduct or misuse.

3.10 Legal Validity of Digital Communication

All communications, notifications, and circulars sent by TBTLC through its official digital channels (WhatsApp, email, or website) shall hold the same legal standing as a written notice issued in person.
Receipt of such communication by the parent’s registered contact number or email address shall be deemed as valid service of notice under institutional policy.

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4. Attendance

4.1 Mandatory Attendance Requirement

Regular attendance is the cornerstone of consistent academic progress. Therefore, all students enrolled at The Banyan Tree Learning Center (TBTLC) are required to maintain a minimum attendance of 90% in both lectures and tests scheduled by the institute.
Attendance shall be recorded daily, and any absence, without prior intimation or legitimate reason, will be treated as an unauthorized absence.

Failure to maintain adequate attendance may result in:
a. Exclusion from internal assessments or mock tests.
b. Withholding of progress reports or academic feedback.
c. Suspension from class or non-promotion to the next academic level.
d. In extreme cases, termination of admission without refund of fees.

4.2 Punctuality and Discipline in Attendance

• Students are expected to arrive at least 5–10 minutes before the commencement of each lecture or test.

• Entry to the classroom may be denied if a student arrives 10 minutes or more after the scheduled start time.

• Repeated late arrivals shall be treated as disciplinary violations and reflected in the student’s conduct record.

• Parents must ensure their child’s timely arrival and departure from the premises.

Persistent tardiness, despite verbal and written warnings, may lead to the student being marked absent for the day and/or suspended temporarily.

4.3 Procedure for Reporting Absence

In case of absence due to illness or personal reasons, the following steps must be adhered to:

1. Prior Intimation: Parents must inform the administration or class teacher at least 24 hours in advance wherever possible.

2. Emergency Leave: If advance notice is not feasible (e.g., medical emergency), parents must notify the institute on the same day through WhatsApp or phone call.

3. Supporting Documentation: For absences exceeding three consecutive working days, a medical certificate or a written explanation signed by the parent is mandatory.

4. Post-Absence Responsibility: Students are required to collect class notes, assignments, or recorded lecture links within two days of resuming classes to stay academically up-to-date.

Failure to comply with the above shall be treated as negligence of academic duty and may invite disciplinary action.

4.4 Attendance During Tests and Assessments

• Attendance in all scheduled weekly, monthly, and mock tests is compulsory.

• Absence from tests without prior approval will result in a zero score being recorded.

• In genuine cases (medical emergencies or unavoidable family obligations), students may request a make-up test within three days of the missed test, subject to the teacher’s discretion.

• Repeated absenteeism from tests will be viewed as academic non-compliance and can affect eligibility for special programs, recognitions, or remedial support.

4.5 Attendance During Extra or Revision Classes

TBTLC conducts extra sessions, remedial classes, and revision lectures periodically to strengthen conceptual understanding or bridge learning gaps.

• Attendance in such sessions is mandatory for the students concerned as determined by the faculty.

• Unexcused absence from these sessions will be treated as a refusal to cooperate with academic improvement measures and may be recorded formally in the student’s progress file.

4.6 Communication of Absenteeism to Parents

In case of frequent absences or irregular attendance:

• The administration will issue a written or digital notice to parents via WhatsApp or email.

• If absenteeism persists despite repeated reminders, the student may be placed on attendance probation.

• A final warning may be issued before initiating suspension or termination proceedings.

Parents are expected to cooperate and ensure that their child attends classes regularly once notified.

4.7 Responsibilities of Parents Regarding Attendance

Parents play an active role in ensuring compliance with attendance requirements. They are therefore expected to:
a. Monitor their child’s punctuality and participation.
b. Inform the institute promptly of any family events, travel plans, or health concerns that may affect attendance.
c. Ensure that all academic work missed during absences is completed at home within the prescribed time frame.
d. Refrain from requesting unnecessary leaves or short breaks for social engagements or vacations during the academic term.

Repeated failure to uphold these responsibilities will be viewed as parental non-cooperation and may limit the student’s access to certain academic privileges or resources.

4.8 Disciplinary Consequences for Irregular Attendance

The institute reserves the right to initiate disciplinary action in cases of chronic absenteeism, which may include:

1. Written warnings and parent meetings.

2. Suspension from select classes or internal events.

3. Restriction from participating in competitive or enrichment programs.

4. Termination of enrollment with no fee refund, in extreme or repeated cases.

Each disciplinary step shall be documented, and parents will be duly informed before any severe action is enforced.

4.9 Legal Recognition of Attendance Records

All attendance records maintained digitally or manually by the institute shall be deemed official and legally binding.
Parents and students agree that such records shall serve as final proof in the event of any dispute regarding presence, punctuality, or participation.

4.10 Institutional Authority Regarding Attendance Enforcement

The Banyan Tree Learning Center reserves full discretion to:

• Modify or revise attendance policies as necessary for academic or operational efficiency.

• Suspend or refuse re-admission to students demonstrating repeated neglect of attendance obligations.

• Implement new attendance tracking mechanisms (biometric, digital, or manual) as deemed fit.

Such decisions shall be considered final and non-negotiable, subject only to management approval.

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5. Test Policies

5.1 Purpose and Importance of Tests

The Banyan Tree Learning Center (TBTLC) conducts periodic tests and assessments as an integral part of its academic process. These evaluations are designed to measure a student’s conceptual understanding, consistency, and preparedness for school and board examinations.
All students are required to treat every test with the same seriousness as a formal examination, and participation in such assessments is mandatory for continuation in the course.

The test system forms the foundation of the center’s feedback mechanism. Non-compliance with testing schedules will directly affect the student’s academic standing, progress tracking, and eligibility for internal recognitions or advanced batches.

5.2 Mandatory Participation

• Every student must appear for all scheduled tests as per the academic calendar announced at the start of the term.

• Absence from a test without prior approval shall be deemed unauthorized and will automatically result in a score of zero for that paper.

• Students are prohibited from opting out of tests based on perceived preparedness, personal commitments, or extracurricular activities.

• In case of unavoidable circumstances, students must seek prior permission in writing or via WhatsApp from the concerned faculty or administration at least 24 hours before the scheduled test.

Failure to comply with the above protocol may invite disciplinary action or temporary suspension from classes.

5.3 Re-Test and Make-Up Test Policy

• Re-tests shall be permitted only under genuine and verifiable circumstances, such as medical emergencies or family exigencies, subject to management discretion.

• Students seeking a re-test must submit a written request with supporting proof (medical certificate, parent’s note, etc.) within three working days of the missed test.

• The decision to conduct or deny a re-test lies entirely with TBTLC authorities and shall be final and binding.

• Make-up tests, if granted, may differ in format, difficulty, or duration from the original test.

• No re-test shall be organized for reasons such as unpreparedness, travel, extracurricular participation, or social functions.

Repeated requests for re-tests will be considered academic indiscipline and may affect a student’s standing in the institute.

5.4 Test Schedule and Modifications

• The test schedule shall be communicated well in advance via official communication channels (WhatsApp and/or notice board).

• The institute reserves the right to modify test dates or formats in case of unavoidable administrative or academic adjustments.

• Any such changes shall be communicated at least 24 hours prior to the revised schedule wherever feasible.

• Students and parents must regularly check official updates and are responsible for staying informed.

Ignorance of updates or missed communication shall not be accepted as a valid excuse for absence.

5.5 Examination Conduct and Discipline

All students are expected to adhere to the highest standards of integrity and discipline during examinations.
The following shall constitute serious violations:
a. Copying, cheating, or possessing unauthorized material during tests.
b. Communicating with peers or disturbing others during the test.
c. Use of mobile phones, smartwatches, or electronic devices without explicit permission.
d. Disrespectful behavior toward invigilators or exam supervisors.

Violations will attract immediate disqualification, a score of zero, and may lead to termination of enrollment in severe cases.
A formal incident report will be recorded, and parents will be notified accordingly.

5.6 Evaluation and Result Declaration

• All tests shall be evaluated by respective subject faculty using standardized marking schemes.

• Results will be declared within a reasonable period through the official communication channels.

• Marks once published are final and non-negotiable, except in cases of calculation errors verified by faculty.

• Requests for rechecking or re-evaluation must be submitted in writing within 48 hours of result publication.

• The institute holds no obligation to entertain disputes regarding subjective judgments or partial marks.

Results may also be used for internal performance ranking and may influence future academic recommendations.

5.7 Student Responsibility After Tests

After each test, it is the student’s responsibility to:
a. Review and understand the corrections and feedback provided by teachers.
b. Clarify doubts or conceptual errors promptly during post-test discussions.
c. Retain all answer sheets and test papers safely until the completion of the academic year.

Failure to engage with post-test learning may reflect in periodic reviews shared with parents.

5.8 Communication of Test Performance

• Test results and performance analyses will be shared directly with parents through official channels.

• Faculty may also communicate individual observations or improvement strategies via WhatsApp or during scheduled meetings.

• Parents are encouraged to discuss the student’s progress constructively, without comparing with peers or questioning internal evaluation methods.

Repeated parental interference in the evaluation process may be deemed non-cooperative behavior and handled per disciplinary protocol.

5.9 Academic Integrity Clause

The Banyan Tree Learning Center upholds academic integrity as a non-negotiable value.
Any attempt by a student or parent to manipulate test results, influence teachers, or tamper with evaluated answer sheets will be treated as academic misconduct and will lead to:

1. Immediate cancellation of test results.

2. Possible suspension or termination of enrollment.

3. Permanent record of the incident in the student’s academic file.

Such matters, if serious, may be escalated to legal or educational authorities as deemed appropriate.

5.10 Institutional Rights Regarding Tests

TBTLC reserves full rights to:
a. Design, modify, or replace test formats based on academic needs.
b. Conduct unannounced tests to assess genuine progress.
c. Withdraw test privileges or results in cases of indiscipline or non-payment of fees.
d. Publish cumulative performance reports internally for academic tracking.
e. Restrict participation in internal events or promotions based on academic results or attendance.

All such decisions shall be final, binding, and non-contestable.

5.11 Legal Validity of Test Records

All test data, marksheets, and performance records maintained by the institute — whether digitally or in print — shall serve as authentic institutional documents.
Parents and students acknowledge that these records shall be treated as final proof of performance and participation and may be used in any official correspondence, reporting, or dispute resolution.

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6. Classroom & Facility Guidelines

6.1 Purpose and Scope

These guidelines are designed to ensure that all students of The Banyan Tree Learning Center (TBTLC) experience a safe, structured, and academically conducive environment.
Every student and parent, upon admission, agrees to abide by the behavioral and operational norms stated herein, both within and immediately outside the premises of the institute.
Non-compliance with these norms will attract disciplinary action, which may include warnings, suspension, or termination of enrollment without refund.

6.2 General Conduct within the Premises

• Students are expected to maintain decorum, discipline, and politeness at all times while on the premises.

• Any behavior that disturbs the learning environment — including loud conversation, use of foul language, horseplay, or defiance toward faculty or staff — shall be treated as misconduct.

• Respect toward teachers, peers, administrative staff, and property is non-negotiable.

• Students must adhere to instructions issued by faculty or management without argument or deliberate delay.

Any form of insubordination, verbal aggression, or disruptive behavior shall result in immediate disciplinary action and may affect continued enrollment.

6.3 Premises Entry and Exit Protocols

• Students must arrive and leave strictly according to their batch timings.

• Early arrival beyond 15 minutes before the session or lingering on the premises after class is not permitted, unless authorized by the administration.

• Students awaiting pick-up by parents must remain in designated waiting areas and refrain from loitering near entrances, staircases, or neighboring establishments.

• Students commuting independently must inform their parents upon arrival and departure using the office phone or their personal devices under supervision.

Violation of these protocols may result in disciplinary warnings or parental notification.

6.4 Personal Belongings and Responsibility

• Each student is solely responsible for their personal belongings, including bags, books, stationery, water bottles, and electronic devices.

• TBTLC does not bear liability for any loss, theft, or damage to personal property within the premises.

• Students are strongly discouraged from carrying valuables, cash, or non-academic items to class.

• Found items will be held in the office for a maximum of seven (7) days before being considered unclaimed.

Repeated negligence regarding personal items may be recorded in the student’s conduct report.

6.5 Classroom Hygiene and Cleanliness

• Students must help maintain cleanliness and orderliness in classrooms and common areas.

• Littering, writing on desks or walls, spilling food or beverages, or damaging classroom materials is strictly prohibited.

• Any deliberate damage to property (furniture, books, walls, or fixtures) shall result in a fine or replacement cost, payable by the student or parent within seven days of notice.

• Students are encouraged to respect the shared learning environment and report any damage or maintenance issues immediately.

6.6 Food, Beverages, and Waste Management

• Consumption of food or drinks inside classrooms is strictly prohibited, except for water bottles.

• Eating is permitted only during designated breaks or in authorized common areas.

• Students must ensure proper disposal of waste in the bins provided.

• Any deliberate spillage or misuse of food items may attract disciplinary consequences.

6.7 Prohibition on Mobile and Digital Devices

• Students must keep all mobile phones, tablets, and smartwatches switched off or on silent mode during lectures.

• Devices may be used only when explicitly permitted by the faculty for academic purposes.

• Unauthorized use of devices for photography, messaging, gaming, or social media during lectures will lead to temporary confiscation and, if repeated, further disciplinary action.

• The institute reserves the right to inspect digital devices, with parental consent, in case of suspected misuse or violation of digital discipline.

6.8 Teacher and Staff Authority in Classroom Management

All teachers and staff have institutional authority to enforce classroom discipline through legitimate and moral corrective measures.
Permissible actions include:
a. Direct verbal warnings.
b. Asking the student to stand aside or step out temporarily from class.
c. Documenting or recording a short video or photograph of the disciplinary instance for transparency.
d. Sharing such documentation with parents through official WhatsApp channels to ensure accountability and communication.

Parents are expected to view these measures as part of the institute’s structured discipline system and refrain from over-sensitizing or contesting such enforcement, provided it remains within professional bounds.

Any form of misbehavior during disciplinary action (e.g., backtalk, denial, or disrespect) may result in escalation to the management.

6.9 Use of Infrastructure and Facilities

• Students must use all furniture, lighting, whiteboards, and digital aids responsibly.

• Tampering with audio-visual equipment, electrical fittings, or safety installations is a serious offense and may invite immediate suspension.

• Students are not allowed to enter staff rooms, administrative offices, or storage areas without explicit permission.

• Unauthorized access or interference with institutional equipment or data systems will be treated as academic misconduct.

6.10 Extra and Supplementary Classes

• Teachers may schedule extra or remedial classes on weekends, public holidays, or after school hours.

• Attendance in such classes, when notified, is compulsory for the concerned students.

• Non-attendance without valid reason will be recorded as non-cooperation with academic improvement measures.

• Parents will be notified of all extra classes at least one day in advance, except in urgent academic situations.

6.11 Visitor and Parent Access

• Parents or guardians are not permitted to enter classrooms during lecture hours.

• Meetings with teachers must be pre-scheduled through the administration office or official WhatsApp channel.

• Unauthorized visits or attempts to engage staff during teaching hours are considered violations of protocol and may lead to access restrictions.

6.12 Safety and Emergency Compliance

• All students must strictly adhere to safety instructions issued during drills or emergencies.

• Tampering with safety equipment, alarms, or exit routes is a punishable offense.

• In case of injury, students must immediately report to the faculty or administrative staff for first aid and parental notification.

• Parents are required to provide accurate emergency contact details and update them promptly when necessary.

6.13 Environmental and Ethical Responsibility

• Students are encouraged to conserve resources such as water, electricity, and stationery.

• Acts of vandalism, wastefulness, or disrespect toward the environment will not be tolerated.

• The institute promotes awareness of collective responsibility in maintaining a sustainable and ethical learning environment.

6.14 Institutional Right to Supervise and Record

TBTLC reserves the right to:

• Install and maintain CCTV surveillance within classrooms and common areas for safety and transparency.

• Review recorded footage for internal investigations of misconduct, damage, or safety breaches.

• Use such recordings as evidence for disciplinary proceedings, ensuring full confidentiality and ethical handling.

Parents, by enrolling their child, acknowledge and consent to the use of such surveillance mechanisms as a legitimate part of institutional monitoring.

6.15 Enforcement and Legal Standing

• All classroom and facility rules form an integral part of the student’s admission agreement.

• Violation of these rules may lead to warnings, fines, suspension, or expulsion, at the management’s discretion.

• TBTLC reserves full rights to modify, update, or expand these guidelines with prior notice through official communication channels.

• All actions taken under these rules are binding, non-contestable, and legally enforceable within the jurisdiction of the institute’s registered office.

 

 

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7. Code of Conduct

7.1 Purpose and Applicability

The Code of Conduct of The Banyan Tree Learning Center (TBTLC) defines the expected standards of behavior, responsibility, and ethics for every student enrolled.
Compliance with this Code is a condition of continued admission, and its observance extends to all classrooms, premises, online platforms, events, and any activity conducted under the institute’s name.

Any violation shall invite disciplinary measures in accordance with the procedures and powers vested in the management.

7.2 Core Behavioral Principles

Every student shall:
a. Demonstrate respect toward teachers, staff, and peers at all times.
b. Uphold honesty, courtesy, and humility in communication and action.
c. Cooperate fully with the institute’s academic and administrative processes.
d. Avoid conduct that disrupts learning, causes distress to others, or tarnishes the reputation of the institute.
e. Refrain from using abusive language, gestures, or digital communication of a derogatory nature.

These principles are binding during physical as well as online interactions related to TBTLC.

7.3 Mandatory Self-Study and Academic Preparedness

1. Each student must engage in regular self-study, completion of homework, reading, and revision at home before attending lectures.

2. The objective is to ensure that students remain updated with the ongoing topics in class and participate effectively.

3. Failure to perform due academic preparation, without valid reason, shall be deemed academic negligence and may attract warnings or disciplinary action.

4. Acceptable reasons for irregularity include sickness, family emergencies, or unavoidable personal constraints, which must be communicated by parents in advance to the institute authorities.

5. Parents are expected to proactively inform TBTLC about any lapse in academic engagement so that corrective measures may be implemented without confrontation.

Persistent non-compliance may lead to probation or temporary exclusion from certain academic privileges.

7.4 Digital Discipline and Screen-Time Monitoring

1. The institute acknowledges that digital devices can support or hinder learning.

2. Therefore, authorities of TBTLC reserve the right, with parental awareness, to inspect or verify the screen-time data on the devices carried by students for educational use.

3. This monitoring will be limited strictly to assessing academic discipline and responsible gadget usage; no personal content shall be accessed or shared beyond that purpose.

4. If irregularities such as excessive screen time, gaming, or misuse of social-media platforms during study hours are identified, the institute may:

   • Issue a written warning,

   • Inform parents formally, and/or

   • Impose temporary restrictions on device usage within the premises.

5. The institute’s right to such oversight forms part of its responsibility to safeguard the academic environment and student wellbeing.

Parents and students, by enrolling, consent to this limited and ethical monitoring protocol.

7.5 Authority and Methods of Disciplinary Action

TBTLC upholds a policy of firm yet humane discipline. The management, teachers, and authorized staff have the institutional right to enforce corrective actions deemed reasonable and necessary for maintaining order.
Permissible disciplinary measures include, but are not limited to:
a. Verbal or written warnings.
b. Requesting the student to stand aside or step out temporarily to restore classroom order.
c. Temporary withdrawal of participation from certain activities.
d. Recording a brief video statement or photograph of the student during the disciplinary process, solely for transparency and documentation.
e. Sharing such recorded evidence with parents individually or via the official parents’ WhatsApp group to ensure full clarity of context.

All such measures shall be executed within moral, legal, and educational limits, with the intent of correction, not punishment.

Parents are expected to recognize and support these measures as part of the institute’s structured disciplinary framework and must avoid over-sensitizing or interfering with the process unless clear evidence of impropriety exists.

7.6 Prohibited Conduct

The following acts are strictly prohibited and constitute gross misconduct:

1. Bullying, harassment, or intimidation in any form.

2. Dishonesty, cheating, or plagiarism in tests or assignments.

3. Use of vulgar, discriminatory, or offensive language or gestures.

4. Possession or use of prohibited materials (including non-academic media) within the premises.

5. Defiance or disrespect toward teachers or administrative staff.

6. Damage or misuse of institutional property or resources.

7. Circulation of false information, rumors, or unauthorized recordings from within the institute.

Engagement in any of the above may lead to immediate suspension or termination of admission without refund.

7.7 Parental Conduct and Collaboration

1. Parents and guardians are expected to communicate respectfully with all institute personnel.

2. Aggressive, accusatory, or derogatory behavior by parents or family members toward staff will result in the student’s immediate dismissal from the institute.

3. Parents must cooperate with academic and disciplinary interventions, attend meetings when called, and support the institute’s pedagogical approach in good faith.

Failure to comply may result in restricted communication privileges or permanent withdrawal of admission.

7.8 Documentation and Record Keeping of Disciplinary Cases

• All disciplinary actions, warnings, and communications shall be documented in the student’s institutional record.

• Video or photographic evidence, if created for transparency, will be stored securely and shared only with relevant stakeholders (parents, management, or legal authorities, if required).

• Such documentation shall serve as official and legally admissible records of conduct proceedings.

7.9 Consequences and Rehabilitation

Depending on the gravity of the misconduct, the institute may enforce:

1. Verbal or written warning with counseling.

2. Probationary observation for a defined period.

3. Suspension from classes, tests, or events.

4. Termination of admission without refund.

The institute, however, may also provide behavioral counseling or mentoring opportunities for students willing to reform, emphasizing re-education over punitive action wherever feasible.

7.10 Institutional Authority and Legal Standing

• The institute reserves absolute discretion to interpret and enforce this Code of Conduct.

• All decisions made by the disciplinary committee or management shall be final and binding on students and parents.

• The Code forms a legally enforceable part of the admission agreement, and any dispute arising thereof shall fall within the jurisdiction of the institute’s registered location.

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8. Fee Policies

8.1 General Principles

1. All fees and charges levied by The Banyan Tree Learning Center (TBTLC) constitute the financial consideration for the educational services rendered during the academic year.

2. Payment of fees implies full acceptance of the institute’s academic, disciplinary, and administrative regulations.

3. Parents and guardians are expected to read these policies carefully prior to making any payment. Once remitted, the transaction is deemed legally binding and subject to these terms alone.

8.2 Structure and Installments

1. The annual fee shall be payable in three equal installments on the due dates communicated at the time of admission or as revised in writing by the institute.

2. Payment may be made through post-dated cheques, bank transfer, UPI, debit/credit card, or other approved digital modes.

3. The institute reserves the right to modify the mode or schedule of payment upon giving reasonable notice to parents.

4. Non-payment or partial payment by the due date constitutes a breach of contractual obligation and may invite late-payment penalties or academic restrictions as outlined below.

8.3 Late Payment and Penalties

1. A grace period of seven (7) calendar days may be allowed for delayed payment at the discretion of the administration.

2. Beyond this grace period, a late-fee charge (as per prevailing rates notified by the institute) shall be applicable for every additional week of default.

3. If the delay exceeds thirty (30) days, the student’s right to attend classes, tests, or access learning material may be suspended until full payment is received.

4. Continued non-compliance may result in termination of enrolment without refund, and the institute reserves the right to recover the outstanding amount through lawful means.

8.4 Cheque Return and Bank Charges

1. In the event of a cheque being dishonoured for any reason, the parent/guardian must:
    a. Settle the payment immediately via an alternate approved mode, and
    b. Bear all bank charges and administrative fees incurred.

2. Two consecutive cheque returns or repeated payment failures may lead to compulsory switch to digital or cash-deposit payment methods for the remainder of the academic year.

8.5 No Refund and No Transfer Policy

1. All fees, once paid, are strictly non-refundable and non-transferable under any circumstances, including but not limited to withdrawal of admission, discontinuation, absence, expulsion, change of school, relocation, or dissatisfaction with academic progress.

2. The fee is a composite annual charge allocated toward instruction, resources, administrative costs, and academic support—none of which are divisible or refundable in part.

3. Requests for refund, deferral, or adjustment of fees against future sessions shall not be entertained.

8.6 Revision of Fees

1. TBTLC reserves the right to revise its fee structure annually or mid-term in response to statutory, infrastructural, or operational requirements.

2. Any such revision will be communicated in advance through official channels (WhatsApp, email, or notice board).

3. Parents continuing their child’s enrolment after notification of such revision shall be deemed to have accepted the updated structure.

8.7 Receipt and Acknowledgment

1. An official digital or printed fee receipt shall be issued for every payment made.

2. Parents are responsible for verifying and retaining all receipts as proof of payment.

3. Loss of receipts must be reported within seven (7) days to enable the institute to issue certified duplicates upon verification.

8.8 Scholarships and Concessions

1. Any fee concession, scholarship, or discount granted by TBTLC is a privilege, not a right, and may be withdrawn if the student fails to maintain prescribed standards of conduct, attendance, or performance.

2. Such benefits cannot be converted into monetary refunds or transferred to another student.

8.9 Termination and Outstanding Liabilities

1. Upon withdrawal, termination, or completion of the academic year, all outstanding dues must be cleared before the issuance of transfer certificates, progress reports, or testimonials.

2. Failure to do so authorizes TBTLC to withhold all academic records and pursue lawful recovery of pending amounts.

8.10 Legal Standing

1. These Fee Policies form an integral component of the Admission Agreement between the parent/guardian and The Banyan Tree Learning Center.

2. All disputes relating to payment, refund, or enforcement shall be governed by the laws of India, and the courts of the institute’s registered jurisdiction shall have exclusive competence.

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9. Academic Policies

9.1 Guiding Philosophy

The Banyan Tree Learning Center (TBTLC) is committed to nurturing intellectual curiosity, conceptual clarity, and disciplined study habits among its students.
All academic policies are framed to ensure sustained academic growth, equitable learning opportunities, and adherence to the highest standards of educational integrity.
Students and parents, upon admission, acknowledge that TBTLC’s academic methodology and operational framework are designed solely by its faculty and management, whose expertise shall be deemed final in academic matters.

9.2 Syllabus Coverage and Teaching Methodology

1. TBTLC aims to complete the prescribed syllabus in accordance with school and board timelines, while prioritizing conceptual understanding over superficial completion.

2. The institute reserves the right to determine the sequence, pace, and depth of topics as per the collective needs and aptitude of the batch.

3. Certain chapters, concepts, or portions may be consolidated, revised, or advanced at the discretion of the teacher to ensure pedagogical efficiency.

4. In cases where schools follow unreasonable or rushed academic schedules, TBTLC shall adhere to its own structured plan to secure long-term comprehension and mastery.

5. The institute may assign supplementary worksheets, digital resources, or remedial classes to ensure parity among students. Non-participation in these shall constitute academic negligence.

9.3 Compulsory Self-Study and Homework Policy

1. Students are required to engage in daily self-study, homework, reading, and topic revision prior to attending each lecture to stay aligned with the ongoing classroom discussions.

2. This preparation is not optional and forms a mandatory academic expectation.

3. Failure to comply—without valid medical or personal reasons—will invite disciplinary measures, including:
    a. Verbal or written warnings.
    b. Exclusion from specific activities or assessments.
    c. Parent meetings or counseling sessions.

4. Only genuine reasons such as illness or personal emergencies will be considered valid for irregularities.

5. Parents must intimate the administration in advance if their child is unable to complete assigned academic work or participate fully in lectures.

6. The institute reserves the right to verify, document, and report repeated lapses in home preparation or academic responsibility as part of the student’s record.

9.4 Academic Integrity and Misconduct

1. Students must uphold honesty and integrity in all academic work, including tests, assignments, and collaborative activities.

2. Any form of cheating, plagiarism, impersonation, falsification of records, or misuse of study materials will be treated as gross academic misconduct.

3. Proven instances may result in:
    a. Cancellation of test scores.
    b. Suspension from subsequent assessments.
    c. Permanent termination without refund of fees.

4. Teachers and administrators reserve full authority to investigate any irregularities and take appropriate action, including digital verification of submissions or invigilation recordings.

9.5 Evaluation and Performance Feedback

1. Student performance shall be monitored continuously through class participation, homework submission, test results, and attendance consistency.

2. Periodic progress reports will be shared with parents via WhatsApp or official communication channels.

3. TBTLC does not entertain requests for customized or comparative grading, as all evaluations are standardized within the batch.

4. Faculty members may provide individual feedback sessions where improvement is needed; students and parents must treat such guidance as constructive and binding.

5. Continuous negligence or non-cooperation despite repeated feedback may be escalated to disciplinary action.

9.6 Learning Materials and Intellectual Property

1. All study materials, worksheets, and digital resources provided by TBTLC are the intellectual property of the institute.

2. Unauthorized copying, sharing, or distribution (including on digital platforms or social media) is strictly prohibited.

3. Violation of this clause may invite legal action under applicable intellectual property laws and immediate expulsion of the student.

9.7 Academic Support and Remediation

1. Students struggling with certain subjects or topics may be provided remedial classes or one-on-one sessions at the discretion of the teacher.

2. Attendance in such sessions is compulsory for the concerned student once notified.

3. Repeated refusal or absence from remedial support will be recorded as non-cooperation, potentially affecting the student’s academic evaluation and continuation.

9.8 Teacher’s Authority in Academic Decision-Making

1. The professional judgment of TBTLC faculty regarding academic matters—including evaluation, class participation, conduct, and suitability for continued enrollment—shall be final and binding.

2. Parents and students are expected to trust and respect the teacher’s expertise and decisions in the best academic interest of the learner.

3. Disputes or appeals, if any, must be raised formally and respectfully through the administrative office, not through classroom or WhatsApp discussions.

9.9 Academic Records and Confidentiality

1. All academic data, including attendance, test results, progress reports, and performance evaluations, shall be maintained as confidential institutional records.

2. These may be shared with parents/guardians only through authorized channels.

3. The institute reserves the right to withhold academic records for students with pending fees or ongoing disciplinary proceedings.

9.10 Institutional Rights to Amend Academic Framework

TBTLC reserves the right to:

• Modify teaching methods, schedules, and assessment structures based on evolving academic requirements.

• Introduce digital tools, monitoring systems, or academic tracking mechanisms for better supervision.

• Adjust subject coverage, timing, or faculty assignments in the interest of academic continuity and operational efficiency.

All such modifications, once notified to parents, shall be considered valid and binding without separate consent.

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10. Digital & Gadget Policies

10.1 Purpose and Applicability

In recognition of the increasing role of technology in modern education, The Banyan Tree Learning Center (TBTLC) encourages responsible use of digital devices for academic enhancement.
However, to safeguard students from distractions, misuse, or digital overexposure, these policies govern the use, monitoring, and regulation of gadgets within and beyond the classroom environment.
All students and parents agree to comply fully with the following terms as a condition of enrollment.

10.2 Permissible Use of Devices in Classrooms

1. Students may carry smartphones, tablets, or laptops only for academic purposes and only with the teacher’s explicit prior consent.

2. All such devices must be kept on silent or airplane mode unless actively required during a lecture.

3. Recording, photographing, or video capturing any class, teacher, or student is strictly prohibited without written authorization from the administration.

4. Any instance of unauthorized use of gadgets for entertainment, social media, or communication during academic hours shall be treated as a disciplinary violation.

5. Teachers and administrative authorities have the right to inspect and confiscate devices used inappropriately during class.

10.3 Screen-Time Monitoring and Oversight

1. The authorities at TBTLC reserve the right to inspect or review the screen-time usage on a student’s personal device brought to the institute to monitor their digital activity and ensure responsible use.

2. Such inspections may be conducted periodically, discreetly, and in a professional manner, respecting the student’s dignity while prioritizing their academic welfare.

3. If the inspection reveals excessive or inappropriate screen use—including but not limited to gaming, social media overuse, or non-academic browsing—the institute may:
    a. Issue verbal or written warnings.
    b. Inform parents with documented evidence of the irregularity.
    c. Impose temporary or permanent restrictions on device use.

4. Continued misuse after warnings may invite further disciplinary action, including suspension or termination of enrollment.

The above monitoring is exercised solely to promote digital discipline and well-being among students and shall not constitute an invasion of privacy, as consent for such review is granted upon admission.

10.4 Home Use and Parental Responsibility

1. Parents are strongly advised to monitor their child’s digital habits and screen-time outside class hours.

2. Devices must be used primarily for homework, academic reading, and educational videos as recommended by the faculty.

3. Non-academic activities—such as social media engagement, gaming, or entertainment content—should be limited or restricted on school days.

4. Parents must ensure that:
    a. Devices remain in shared or supervised spaces at home.
    b. Sleep schedules are not disrupted by excessive device use.
    c. Their child follows a balanced study-to-screen ratio as discussed during orientation or parent meetings.

Failure to enforce healthy digital practices at home may lead to performance issues or disciplinary notices from the institute.

10.5 Digital Conduct and Cyber Discipline

1. Students must maintain digital etiquette in all online interactions associated with the institute—this includes WhatsApp groups, online lectures, learning platforms, or shared folders.

2. The following actions are strictly prohibited:
    a. Sharing inappropriate, offensive, or copyrighted material.
    b. Creating or participating in unauthorized chat groups or pages using the institute’s name.
    c. Cyberbullying, trolling, or sharing defamatory comments about peers or faculty.

3. Proven cases of digital misconduct will lead to immediate disciplinary action, which may include:
    a. Suspension from digital access or academic portals.
    b. Expulsion from the institute without refund.
    c. Legal escalation in severe cases involving cyber offenses.

10.6 Digital Recordings and Transparency Measures

1. The institute may, from time to time, record certain classroom sessions, interactions, or disciplinary proceedings for documentation, academic review, or transparency purposes.

2. Such recordings may also be used as proof of compliance, discipline, or conduct in case of disputes.

3. The institute reserves the right to share photographs or short clips of disciplinary actions—such as verbal warnings or behavioral corrections—only with the concerned parents via WhatsApp or the official communication group.

4. These measures are implemented solely for transparency, parent awareness, and accountability. Parents are expected to acknowledge such communications calmly and respectfully, recognizing them as part of the institute’s official disciplinary protocol.

10.7 Misuse, Confiscation, and Disciplinary Consequences

1. Devices found to be misused within the premises shall be confiscated temporarily and returned only after parental consultation.

2. Repeated misuse may result in:
    a. A written reprimand.
    b. Suspension from select activities.
    c. Permanent prohibition from bringing personal gadgets.

3. The institute is not liable for loss, theft, or damage of personal electronic devices brought to the premises, whether confiscated or voluntarily carried.

10.8 Data Privacy and Security

1. TBTLC respects the confidentiality of all digital information accessed or reviewed during monitoring.

2. Any data viewed during screen-time inspection shall not be copied, shared, or disclosed beyond the scope of disciplinary necessity.

3. The institute abides by ethical data-handling standards and commits to maintaining privacy unless disclosure is required for legal compliance or parent notification.

10.9 Institutional Rights and Amendments

TBTLC reserves the right to:

• Introduce new digital policies or amend existing ones in light of evolving technology.

• Implement digital tracking, attendance systems, or learning management tools as deemed necessary.

• Restrict or suspend any student’s digital privileges if their conduct or device usage disrupts the academic environment.

All such policy changes, once announced through official channels, shall be deemed immediately effective and binding.

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11. WhatsApp & Communication Policies

11.1 Purpose and Scope

1. The Banyan Tree Learning Center (TBTLC) designates WhatsApp as the primary and official mode of communication between the institute, parents, and students.

2. The objective of using WhatsApp is to ensure swift, reliable, and organized dissemination of important academic and administrative information.

3. These policies apply to all official WhatsApp groups, one-to-one teacher-parent communications, and any digital interactions conducted under the institute’s authority.

11.2 Official Use and Access

1. All enrolled parents must join the designated class-wise WhatsApp group managed by the institute’s administrative staff or faculty.

2. Only registered parents or guardians, as listed in the admission form, shall be permitted to be part of the group. Adding or replacing members without authorization is strictly prohibited.

3. Students shall not directly participate in the group unless expressly instructed by the institute.

4. All official notices, test schedules, fee reminders, circulars, and event announcements will be shared through these groups, and such communication shall be deemed formally delivered and acknowledged upon posting.

11.3 Message Etiquette and Content Guidelines

To preserve decorum and efficiency, the following norms are mandatory for all participants in official WhatsApp groups:

1. Messages must remain strictly academic or administrative in nature.

2. Parents must refrain from:
    a. Sending greetings, emojis, forwarded content, advertisements, or personal opinions.
    b. Initiating off-topic discussions unrelated to academic updates.
    c. Tagging teachers or administrators repeatedly for non-urgent queries.
    d. Posting during late or inappropriate hours (communication hours are 9:00 AM to 8:00 PM unless otherwise stated).

3. Teachers and staff are not obliged to respond to messages outside these official hours.

4. Personal messages to faculty should be concise, respectful, and strictly academic.

5. All communication must use appropriate language and tone, reflecting mutual respect and professionalism.

11.4 Confidentiality and Data Protection

1. All information shared via WhatsApp—such as schedules, notes, test results, or photos—is confidential and restricted for personal use by parents and students only.

2. Reposting, forwarding, screenshotting, or sharing content from official groups on social media, public forums, or other groups without written permission constitutes a breach of confidentiality.

3. The institute reserves the right to take disciplinary or legal action against any parent or student found violating these data protection norms.

11.5 Queries and Grievances

1. Any specific academic or administrative query must be addressed directly to the concerned teacher or office contact via personal message.

2. Group messages must not be used for airing grievances, comparing children, or discussing internal concerns.

3. For complex matters requiring discussion, parents may request an appointment for a phone call or in-person meeting with the respective teacher or administrator.

4. The institute maintains the right to redirect or defer certain queries to appropriate channels, ensuring smooth communication flow.

11.6 Communication with Teachers

1. Teachers shall respond to parental messages within a reasonable timeframe, prioritizing academic importance and schedule feasibility.

2. Parents must maintain courtesy in tone and language, recognizing teachers’ academic commitments and personal boundaries.

3. Teachers are not obligated to respond to repeated or non-academic messages, especially during weekends, public holidays, or post-class hours.

4. In case of any misunderstanding in communication, parents are encouraged to contact the administration instead of engaging in extended debates via chat.

11.7 Formation of Unofficial Groups

1. Parents, students, or staff are strictly prohibited from creating unofficial WhatsApp or social media groups using the institute’s name, logo, or batch identity.

2. Unauthorized groups, even if well-intentioned, may cause confusion, misinformation, or reputational harm.

3. Discovery of such groups will lead to immediate disciplinary or legal action, including termination of enrollment and reporting to relevant authorities.

11.8 Administrative Announcements and Acknowledgment

1. Once an announcement or update is posted in the official WhatsApp group, it shall be treated as formally communicated and acknowledged.

2. The institute will not entertain claims of non-receipt of messages unless there is verifiable technical failure.

3. Parents are advised to check WhatsApp updates regularly to stay informed of schedules, deadlines, and circulars.

11.9 Digital Civility and Respectful Engagement

1. The tone and content of all digital communication must reflect respect towards teachers, staff, and fellow parents.

2. Personal attacks, sarcasm, public criticism, or offensive language of any nature will be treated as a serious violation of conduct.

3. Such actions may result in the parent’s removal from the group, issuance of a formal warning, or—if escalated—termination of the student’s enrollment without refund.

4. Parents and students must appreciate that the WhatsApp group is an administrative and academic platform, not a discussion forum or complaint board.

11.10 Institute’s Rights and Accountability

1. TBTLC reserves the right to:
    a. Monitor and moderate group communication to maintain discipline and relevance.
    b. Remove participants who violate communication norms without prior notice.
    c. Record or archive chat transcripts as official documentation for internal use.

2. The institute shall not be responsible for technical issues, message delays, or delivery failures caused by network or device-related problems.

11.11 Parental Acknowledgment

By remaining in the official WhatsApp group, parents and guardians expressly consent to:

• Receiving academic updates, performance notifications, and administrative communication digitally.

• Allowing the institute to share class-related photos, updates, or learning media for educational purposes.

• Abiding by the decorum, timing, and content restrictions defined in this section.

Non-compliance with these rules shall be deemed a breach of the enrollment agreement, subject to administrative action at the institute’s discretion.

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12. Parental Engagement & Conduct

12.1 Philosophy of Partnership

The Banyan Tree Learning Center (TBTLC) firmly believes that a child’s academic and personal growth thrives best through a collaborative partnership between parents, teachers, and the institution.
This section establishes clear expectations for parental participation, communication, and conduct in order to maintain a disciplined, transparent, and nurturing learning environment.
By enrolling their ward or participating in any TBTLC program, parents and guardians agree to uphold these values consistently.

12.2 Parental Responsibilities

1. Parents shall ensure that their ward:
    a. Attends all lectures, tests, and sessions punctually and regularly.
    b. Completes homework, revisions, and self-study as instructed by faculty.
    c. Maintains a disciplined and respectful approach towards learning.

2. Parents must provide a home environment conducive to study, free from unnecessary distractions or conflicting commitments.

3. It is the parent’s responsibility to monitor gadget use, social activity, and online screen time of their ward to ensure academic focus.

4. Any medical, emotional, or situational challenges affecting attendance or performance must be communicated to TBTLC promptly.

5. Failure to respond to repeated academic or behavioural feedback shall be deemed as non-cooperation, and may impact continued enrollment.

12.3 Communication and Meetings

1. Parents are encouraged to communicate constructively with teachers via official channels such as WhatsApp or the administrative office.

2. All meetings must be scheduled by prior appointment during designated office hours.

3. Meetings should remain focused on academic and behavioural concerns only.

4. Unannounced or informal visits to classrooms, teacher cabins, or lecture halls are strictly prohibited.

5. The institution reserves the right to record or document meetings for transparency and accountability.

12.4 Respect Toward Teachers and Staff

1. Parents must maintain a tone of mutual respect, civility, and professionalism in all interactions—verbal, written, or digital.

2. Any form of disrespect, such as raised voices, argumentation, defamation, or derogatory remarks toward staff or management, will be treated as serious misconduct.

3. In such cases, TBTLC reserves the right to:
    a. Issue a formal written warning.
    b. Restrict access to official communication channels.
    c. Terminate the student’s admission without refund.

4. The institute enforces a zero-tolerance policy against intimidation, verbal abuse, or harassment of its staff by parents or guardians.

12.5 Parental Collaboration During Disciplinary Actions

1. During any disciplinary proceeding involving a student, parents are required to cooperate with the institute’s administration and faculty.

2. The institute may share videos, photographs, or reports documenting disciplinary measures for the sake of transparency.

3. Such measures—taken within ethical, educational, and moral boundaries—must not be misinterpreted as punitive or excessive.

4. Parents are expected not to over-sensitize these interventions and to allow the institute to follow its protocols without obstruction.

5. Non-cooperation or public criticism during or after such proceedings shall be treated as a breach of trust.

12.6 Participation in Academic Events and Reviews

1. Parents are required to attend scheduled Parent-Teacher Meetings (PTMs), orientation sessions, and progress reviews.

2. These meetings serve as a vital platform for evaluating the student’s academic development and addressing concerns.

3. Failure to attend multiple sessions without a valid reason may result in administrative reminders or record of non-compliance.

12.7 Boundaries in Communication

1. Teachers and administrative staff are not available for personal consultation outside official working hours, weekends, or holidays.

2. Parents must avoid contacting teachers directly for non-academic discussions or personal matters.

3. Any grievances or sensitive issues must be routed through the official administrative office.

4. Parents are prohibited from publicly criticising the institute, its staff, or its practices on social or digital platforms.

5. Breach of this clause may invite legal action under applicable defamation or cyber laws.

12.8 Cooperation in Institutional Decisions

1. Decisions regarding academic policy, scheduling, batch allocation, and faculty assignment are the sole prerogative of TBTLC management.

2. Parents shall refrain from requesting or negotiating special preferences regarding batch timings or lecture slots.

3. The institute reserves the right to reassign students to a different batch or faculty based on performance or administrative considerations.

12.9 Parental Misconduct and Consequences

1. The following acts shall constitute parental misconduct:
    a. Disrespect or hostile communication toward staff.
    b. Circulation of rumours or false information among parents or on social media.
    c. Breach of confidentiality regarding internal communications or materials.
    d. Attempt to influence or threaten staff decisions.

2. Depending on the gravity of the violation, the institute may:
    a. Issue a written warning or communication restriction.
    b. Temporarily suspend the student from classes.
    c. Permanently terminate admission without refund.

3. All such actions shall be documented officially, with copies shared for parent acknowledgment.

12.10 Declaration of Parental Conduct Agreement

By submitting the admission form—whether online or offline—parents and guardians hereby declare that they:

1. Have read, understood, and accepted all rules and policies outlined in these Terms and Conditions.

2. Shall uphold mutual respect, discipline, and cooperation with the institute’s systems and staff.

3. Acknowledge that all TBTLC policies are binding and non-negotiable during the entire tenure of the student’s enrollment.

4. Understand that non-adherence may result in suspension, termination, or other disciplinary action deemed appropriate by the institute.

12.11 Declaration of Universal Applicability of Terms

1. These Terms and Conditions shall be deemed automatically accepted by all parents and students in any of the following cases:
    a. When an admission form (online or offline) is submitted; or
    b. When a student participates in any trial period, orientation, or class conducted by TBTLC; or
    c. When any payment (full or partial) is made toward admission, trial, or tuition.

2. Participation in any academic, orientation, or trial activity shall constitute implied consent to all policies and regulations outlined herein.

3. Parents and students thereby acknowledge that ignorance of these terms shall not be considered an excuse or exemption under any circumstance.

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13. Disciplinary Actions

13.1 Purpose and Scope

The Banyan Tree Learning Center (TBTLC) maintains a disciplined, respectful, and academically focused environment. Disciplinary actions are intended not as punishment, but as a corrective and preventive mechanism to safeguard learning standards, classroom order, and institutional integrity.
All students and parents are bound by these provisions from the date of admission or commencement of the trial period, whichever occurs first.

13.2 Grounds for Disciplinary Action

A student may be subject to disciplinary measures for any of the following acts or omissions, including but not limited to:

1. Academic Irregularities — habitual late submission or non-completion of homework, revision, or self-study tasks; lack of preparedness for class; or deliberate neglect of academic duties.

2. Behavioural Misconduct — disrespectful behaviour, disruption in class, insubordination, use of abusive or offensive language, or deliberate disobedience of staff instructions.

3. Digital Misconduct — misuse of gadgets, excessive or non-academic screen time, unauthorized recording, or online behaviour that distracts from academic purposes.

4. Attendance Violations — persistent absence, habitual tardiness, or failure to attend scheduled tests and classes without valid justification.

5. Breach of Institutional Policy — violation of confidentiality, sharing internal materials, damaging property, or any conduct contrary to the spirit and decorum of TBTLC.

13.3 Academic Discipline and Self-Study Compliance

1. Students are required to undertake regular self-study, homework, reading, and topic-wise revision at home before attending lectures to ensure meaningful participation in classroom discussions.

2. Failure to complete assigned academic work or to remain updated with the ongoing syllabus shall be treated as academic negligence.

3. Repeated non-compliance, despite verbal or written reminders, shall invite disciplinary review.

4. Only genuine and pre-informed reasons such as illness or unavoidable personal circumstances will be considered acceptable grounds for delay.

5. Parents are obligated to inform the institute in advance of any lapse in the student’s academic activity, enabling TBTLC to exercise empathy and informed discretion.

6. Persistent negligence in self-study or homework will result in:
    a. Written warnings issued to both student and parent;
    b. Exclusion from certain classes or assessments; and
    c. Possible suspension or termination in severe or repeated cases.

13.4 Monitoring of Digital Usage and Screen Time

1. TBTLC reserves the right to check and review the screen time or activity logs on any device carried by the student for academic or monitoring purposes.

2. This check shall be conducted in a discreet and professional manner, in the presence of a teacher or administrative staff member.

3. If any form of digital misuse, overuse, or inappropriate content is detected, the institute shall issue:
    a. A formal warning; and/or
    b. Restriction on the student’s gadget usage within premises; and/or
    c. Mandatory parental consultation to address digital habits.

4. Repeated violations may result in disciplinary action, including temporary suspension or confiscation of the device during academic hours.

5. Parents, by enrolling their ward, consent to such digital monitoring, recognizing that it is undertaken solely for the child’s academic welfare and behavioural guidance.

13.5 Methods of Disciplinary Intervention

1. The institute shall follow a structured and transparent process in addressing disciplinary concerns. This may include:
    a. Verbal warnings administered by the class teacher or mentor.
    b. Written notices to the student and parents.
    c. Temporary removal of the student from the classroom to maintain order.
    d. Standing or seating sanctions during class for limited durations as corrective measures.

2. The institute may, where deemed necessary for transparency, record short video clips or photographs of the disciplinary intervention or the student’s explanation of the issue.

3. Such recordings shall be shared either:
    a. Personally with the concerned parent via WhatsApp; or
    b. In the official parent group, if the management finds it relevant for collective awareness or reassurance of procedure.

4. These recordings serve the sole purpose of maintaining transparency, fairness, and institutional accountability.

5. Parents are requested to interpret such actions objectively and not to over-sensitize or mischaracterize the institute’s disciplinary firmness, which remains within moral and educational limits.

13.6 Parent Cooperation During Disciplinary Actions

1. Parents are expected to fully cooperate and support disciplinary measures taken by the institute.

2. In the event of recurring misconduct, TBTLC may require parents to attend a formal meeting with faculty or management to discuss remedial measures.

3. Failure to cooperate, avoidance of communication, or interference in internal discipline processes may result in suspension or termination of enrollment.

4. All disciplinary decisions by the management shall be final and binding.

13.7 Levels of Disciplinary Measures

Depending on the severity and recurrence of the incident, disciplinary actions may include:

1. Verbal or written warning.

2. Temporary class suspension or exclusion from tests.

3. Temporary prohibition from institute premises.

4. Mandatory counselling session with parents.

5. Permanent termination of admission without refund.

6. In extreme cases, reporting of behaviour to external authorities, if legally required.

13.8 Documentation and Transparency

1. All disciplinary incidents, communications, and actions taken shall be recorded in writing or digitally in the student’s confidential record.

2. Parents may request a written summary of any disciplinary action after its resolution.

3. The institute reserves the right to maintain evidence, including videos, photos, or messages, for institutional and legal documentation.

4. These records shall remain confidential and will not be used for any public or promotional purpose.

13.9 Non-Refund Policy in Disciplinary Termination

1. Any student terminated due to disciplinary or behavioural reasons shall not be eligible for any refund, credit, or transfer of fees under any circumstances.

2. This applies irrespective of the stage of the academic term or mode of payment.

3. Termination on disciplinary grounds shall also result in immediate forfeiture of all access to classes, materials, and internal platforms.

13.10 Finality of Decision

The Management of The Banyan Tree Learning Center retains full discretion to interpret, modify, or enforce disciplinary measures as it deems necessary for the welfare of students and the sanctity of the institution.
All disciplinary decisions, once ratified by management, shall be final, binding, and not open to negotiation or appeal.

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14. Declaration

14.1 Acknowledgement of Terms

By submitting the admission form—whether online or offline—or by participating in any class, orientation, or trial session of The Banyan Tree Learning Center (TBTLC), both the parent/guardian and the student hereby acknowledge, declare, and affirm that they have carefully read, understood, and accepted all the Terms and Conditions, policies, and procedures stated herein.
This acknowledgement applies equally to every rule published on the institute’s website, official communication platforms, printed materials, and any subsequent updates issued by management.

14.2 Binding Nature of Agreement

1. Submission of the admission form or commencement of the trial period constitutes a legally valid and binding agreement between the parent/guardian and TBTLC.

2. The parent and student agree to abide by all academic, administrative, disciplinary, and financial policies of the institute.

3. Ignorance or non-familiarity with any clause of these Terms and Conditions shall not be considered a valid excuse or exemption from compliance.

4. Decisions taken by TBTLC management in accordance with these terms shall be final, conclusive, and binding on all parties.

14.3 Authority to Amend or Update Policies

1. TBTLC reserves the absolute right to amend, modify, or expand these Terms and Conditions, academic policies, and operational guidelines at any time, as required by administrative needs or statutory compliance.

2. Any such modification shall take effect immediately upon publication on the official website or communication through recognized channels such as WhatsApp, email, or printed circulars.

3. Continued enrollment, participation in classes, or payment of subsequent fee instalments shall be deemed explicit acceptance of all such amendments.

14.4 Parental and Student Responsibility

1. It is the sole responsibility of parents and students to remain informed of all policy updates or schedule changes communicated through official channels.

2. TBTLC shall not be liable for any claim arising from failure to read or acknowledge such communications.

3. Parents and students are advised to maintain regular contact with the administrative office for clarity on institutional rules.

14.5 Declaration of Good Faith and Institutional Trust

By confirming admission and continuing enrollment, both parent and student affirm their trust in the academic, ethical, and disciplinary framework of TBTLC.
They further agree to cooperate in maintaining the decorum, discipline, and educational standards upheld by the institute, thereby contributing to a constructive and harmonious learning environment.

14.6 Final Acceptance

By completing the admission process or attending classes under either the trial or confirmed enrollment period, the parent/guardian and student:

1. Express full consent and legal acceptance of all institutional rules, financial policies, disciplinary guidelines, and communication protocols.

2. Waive any claim or objection against the enforcement of these terms on grounds of non-awareness, misunderstanding, or disagreement.

3. Agree that all matters arising out of or related to admission and enrollment shall be subject to the exclusive jurisdiction of the competent courts within the city of the institute’s registered location.

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15. Legal Jurisdiction, Liability & Indemnity

15.1 Governing Law and Jurisdiction

1. All terms, conditions, rights, and obligations outlined in this document shall be governed by and construed in accordance with the laws of India.

2. Any dispute, difference, or claim arising from or related to the admission process, academic operations, financial matters, or disciplinary proceedings of The Banyan Tree Learning Centre (TBTLC) shall fall under the exclusive jurisdiction of the competent civil courts located in the city where TBTLC’s registered office is situated.

3. Both parents/guardians and students expressly agree not to initiate or pursue any legal proceedings outside this jurisdiction.

15.2 Limitation of Liability

1. TBTLC, its management, teaching staff, administrative personnel, and associated representatives shall not be held liable for:

   • Any indirect, incidental, consequential, or punitive damages arising out of academic performance, attendance, or behavioral issues;

   • Any loss or damage to personal property or belongings on the premises;

   • Any interruption or modification of classes, schedules, or operations caused by circumstances beyond the institute’s reasonable control, such as natural disasters, epidemics, government restrictions, or unforeseen emergencies.

2. The institute’s total aggregate liability, if any, shall not exceed the actual amount of fees paid for the specific academic term in question.

15.3 Parental and Student Responsibility for Conduct

1. Parents and students jointly undertake full responsibility for maintaining discipline, decorum, and respect toward all members of the institution, including peers, teachers, and administrative staff.

2. The institute shall not be responsible for any adverse outcome or disciplinary consequence resulting from student misconduct, negligence, non-compliance, or breach of rules.

3. Parents acknowledge that it is their duty to monitor the student’s regularity, punctuality, and academic commitment, including at-home self-study, homework, and behavior outside the classroom.

15.4 Indemnity Clause

1. Parents/guardians and students hereby agree to indemnify, defend, and hold harmless TBTLC, its directors, employees, teachers, and affiliates against any and all claims, liabilities, losses, damages, expenses, or legal costs arising out of:

   • Violation of these Terms and Conditions;

   • Misrepresentation of information during admission or enrollment;

   • Any act of negligence, misconduct, or unlawful behavior by the student or parent.

2. This indemnity shall survive the termination or completion of the student’s academic association with the institute.

15.5 Institutional Rights and Final Authority

1. The management of TBTLC retains absolute discretion to take decisions necessary for maintaining academic integrity, student welfare, and institutional order.

2. All such decisions—including, but not limited to, disciplinary action, fee policy enforcement, or administrative changes—shall be final, binding, and non-contestable.

3. Parents and students agree to comply with such directives in good faith, without resorting to defamation, public complaints, or digital misrepresentation of the institute or its members.

15.6 Force Majeure

In the event of unforeseen circumstances beyond TBTLC’s reasonable control—such as pandemics, natural calamities, technical failures, or government-imposed restrictions—the institute reserves the right to:

1. Modify class formats, including shifting to online or hybrid modes of instruction;

2. Reschedule or postpone academic sessions and tests;

3. Implement revised fee structures or timelines necessary to sustain operations.
   Such modifications shall not constitute a breach of agreement, and no refunds or compensations shall be claimed by any party.

15.7 Final Acceptance and Legal Binding

1. By continuing enrollment, payment of fees, or participation in classes, both parent/guardian and student affirm that they have voluntarily accepted all legal clauses of this document.

2. The terms stated herein supersede any prior verbal or informal agreements, communications, or understandings between the parties.

3. This document shall constitute a legally binding and enforceable agreement under the applicable laws of India.

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